Returns & Refunds

Last updated: 6 November 2026

At UNLAYERS, we want you to have a smooth shopping experience. Please read our Return, Exchange, Refund & Cancellation Policy carefully before placing an order.

1. PRODUCT DISCLAIMER

Product images displayed on our website may be enhanced during the post-production process. Actual product colours may vary slightly depending on lighting, photography and individual screen settings.

2. RETURNS

  • Return Window: All return requests must be raised within 7 days of product delivery.

  • Made-to-Order Products: Made-to-order products are considered final sale and are not eligible for returns or exchanges, except where required by applicable law.

  • Product Condition: All returned items must be new, unused, unworn, unwashed and in their original condition.

  • Brand Tags and Plastic Seals: Returns will not be accepted if the original brand tag or plastic seal has been removed, tampered with or damaged, subject to applicable consumer rights.

  • Reverse Pickup: A reverse pickup will be attempted twice. If both attempts are unsuccessful, the customer will be required to ship the product back to our designated return address.

  • Pickup Availability: Reverse pickup is subject to service availability in the customer's location.

  • Quality or Quantity Issues: Any concerns relating to product quality, damage or incorrect quantity must be reported within 24 hours of delivery, along with supporting photographs or videos.

  • COD and Express Shipping: COD and express shipping charges are non-refundable, subject to applicable law.

  • Return Logistics Charge: A logistics charge of ₹100 will be deducted from the refund amount for an approved return, where permitted by applicable law.

  • International Orders: Standard returns and exchanges are not available for international shipments, except where required by applicable law.

Packaging Disclaimer: Packaging materials supplied with the order, including wooden boxes, brown boxes and gift wraps, are generally non-returnable and non-refundable. This does not affect any rights relating to defective, damaged or incorrectly supplied products under applicable law.

3. RETURN PROCESS

To request a return:

  1. Contact us at contact@unlayers.in within 7 days of receiving your order.

  2. Provide your order number, reason for return and clear photographs or videos showing the product, original brand tag and plastic seal.

  3. Our team will review your request and communicate the next steps.

  4. Once the return is approved, reverse pickup will generally be arranged within 4–5 working days, subject to service availability.

  5. Once the returned product is received, it will be inspected to verify that it meets the return eligibility requirements.

  6. After successful inspection and approval, the refund will be initiated.

Refund Timeline: Approved refunds typically take 3–5 business days to reflect in the original payment method, depending on the payment provider or bank.

4. REFUND ELIGIBILITY

To qualify for a return and refund:

  • All original tags and plastic seals must remain attached and intact.

  • Products must be unworn, unused, unwashed and in the same condition in which they were received.

  • Products must be returned with their original packaging and accompanying items, where applicable.

  • The return must be requested within the applicable return window.

Gift Cards and Store Credit:

  • Gift cards and store credit issued by UNLAYERS remain valid according to the validity period communicated at the time of issue and applicable law.

  • Gift cards are non-refundable and cannot be exchanged for cash or transferred to a bank account, except where required by law.

  • Gift cards and store credit may be used towards eligible future purchases on our website.

5. CANCELLATIONS

  • Before Dispatch: Orders may be cancelled before they are shipped by contacting our customer support team at contact@unlayers.in or through the available account options.

  • After Dispatch: Orders cannot ordinarily be cancelled once shipped. Eligible products may be returned in accordance with this policy.

  • Refused Deliveries: Refusing to accept a shipment may be treated as a return-to-origin. Any applicable refund will be processed after the shipment is received and assessed, subject to applicable deductions and law.

  • Pre-Orders: Cancellation requests for pre-order products are accepted within the first 24 hours of placing the order. After this period, cancellation requests may not be accepted, except where required by applicable law.

6. EXCHANGES

  • Exchange Window: All exchange requests must be raised within 7 days of product delivery.

  • Product Condition: Products must be new, unused, unworn and unwashed, with all original tags, plastic seals and packaging intact.

  • Brand Tags and Plastic Seals: Exchanges will not be accepted if the original brand tag or plastic seal has been removed, tampered with or damaged, subject to applicable consumer rights.

  • Reverse Pickup: A reverse pickup will be attempted twice. If both attempts are unsuccessful, the customer will be responsible for shipping the product to our designated return address.

  • Pickup Availability: Reverse pickup is subject to service availability in the customer's location.

  • Quality or Quantity Issues: Any concerns relating to product quality, damage or incorrect quantity must be reported within 24 hours of delivery.

  • Exchange Processing: Exchanges are subject to product availability and successful inspection of the returned item.

Exchange Refusal: If a customer refuses an exchange shipment after it has been dispatched, a deduction of ₹200 may apply from any eligible refund, subject to applicable law and the circumstances of the refusal.

One-Time Return or Exchange: Each order is eligible for one return or exchange request after delivery. Once an exchange or return has been completed, the order will ordinarily be considered closed and will not qualify for another discretionary return, exchange or replacement request. This restriction does not affect rights relating to defective, damaged or incorrectly supplied products under applicable law.

Lower-Value Exchanges: If you exchange your product for an item of lower value, the remaining balance will not ordinarily be refunded. We recommend requesting a return and selecting store credit, where available, if you would prefer to use the remaining value towards a future purchase.

International Orders: Standard returns and exchanges are not available for international orders, except where required by applicable law.

7. IMPORTANT NOTES

  • Please carefully check your selected product, size and order details before confirming your purchase.

  • Keep your order confirmation and delivery details until your return or exchange request is resolved.

  • We reserve the right to reject requests that do not meet the eligibility requirements of this policy, subject to applicable consumer-protection laws.

  • Nothing in this policy is intended to exclude or restrict any rights available to customers under applicable law.

8. QUESTIONS OR ASSISTANCE

If you have any questions or concerns regarding returns, exchanges, refunds or cancellations, please contact us:

Business Name: UNLAYERS

Customer Support Email: contact@unlayers.in

Website: https://unlayers.in

Note: UNLAYERS is not responsible for damage caused to a product through improper use, washing, handling or alteration by the customer, subject to applicable law and any manufacturing or product defects.

Thank you for shopping with UNLAYERS. We appreciate your trust and support.